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Whether you have a Kodak, Fujitsu, Canon or other brand of scanner it would good advice to remember to always set multi-feed detection paper length detection to 3%-5% longer than the physical paper length. We set our paper length detection figure at 12.00 inches (approximately 3% wiggle room), retested and the scanner no longer stops with a U8 error. Increase the value by no more than 5% than the physical paper length.
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To fix this issue you just need to allow a bit of 'wiggle' room in the paper length detection setting. This causes the scanned image to exceed the physical paper length (A4 11.69 inches) and hence triggered the multi-feed paper length detection logic to stop the scanner with a U8 error on it's display. In a scanner that has scanned 1000's of pages the motor and rollers may cause a slight delay in scan time, which may easily result in the scanned image being between 3 to 30 pixels longer than the physical paper length. Closer inspection of the paper length setting revealed that the length was set to exactly 11.69 inches (i.e. When we set the bad profile to multi-feed detection using just paper length detection only, the scanner gave us the U8 error. When we set the bad profile to use multi-feed detection using just the ultrasonic detection only, the scanner worked perfectly. Both means that the scanner uses both the ultrasonic detector and paper length detection methods. We noticed that the bad scanner profile was set to use multi-feed detection with the parameter value set to = Both. We were able to compare the scanner profile that worked to the scanner profile that didn't.
#KODAK CAPTURE PRO STUCK IN PROCESSING SOFTWARE#
This was fortunate because we now knew it had to be a software configuration issue, not a scanner hardware fault causing the U8 error. Concluded that even though it was tight and hardly rolled that was pretty much how it feels on other i4200's that don't exhibit the same problem.ĭuring our tests we luckily switched over to another scanning profile and then the i4200 scanner then worked perfectly. So we spent ages looking at the lower grey brake roller and how it was sitting. We noticed that when we pressed in the paper thickness lever on the lower left hand front corner of the scanner, the scanner would scan okay. The first scanned page would feed through the feed rollers but come to a stop just after passing through the main feed drive roller. But since we were only scanning 1 page we thought how could this be a multi-feed error?Įverything looked okay, but we kept getting the U8 error.